October 7, 2026

Version 26.20

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Support portalCampaign Manager

The new support portal provides support agents with a single workflow to investigate promotion and loyalty cases. It connects customer, session, coupon, and loyalty context in one place, so agents can resolve issues on first contact.

The support portal works alongside the Campaign Manager. Agents can view the given context, but cannot edit customer data directly. Actions like issuing a coupon or adjusting loyalty points require administrator approval.

Tier boostLoyalty programsClosed beta

You can now temporarily upgrade a customer to a higher loyalty tier for a specified period without changing their points balance. Configure a tier boost using the new Boost tier effect in the Rule Builder.

When a tier boost is active, Talon.One compares the boost against the customer's points-based tier and applies whichever tier is higher. When the boost expires or if the session that triggered it is canceled, the customer automatically reverts to their points-based tier without any point deductions.

Tier boosts are available for profile-based loyalty programs with scheduled tier downgrades.

Custom attributes for loyalty cardsLoyalty programs

Custom attributes for loyalty cards are now generally available. You can define custom metadata specific to your loyalty cards to store additional card properties and use them in your campaign rules.

Introducing returns reevaluationCampaign Manager

You can now enable the returns reevaluation setting to have Talon.One reevaluate a campaign when a customer returns cart items. This can help prevent fraud in the context of returns.

If the remaining items in the cart no longer qualify for the promotions, discounts, coupons, or loyalty points applied in the original session, Talon.One automatically rolls back these effects. A campaign can be reevaluated even if it has expired and is no longer running.

Klaviyo documentationDocumentation

We've added documentation about the new Klaviyo integration, including an integration guide, setup instructions, and tutorials:

• Integrate with Klaviyo
• Set up the Klaviyo integration
• Send birthday coupons via Klaviyo
• Send a tier upgrade email via Klaviyo

New endpoint for giveawaysManagement API

The Get giveaway pool endpoint lets you retrieve the details of a giveaway pool programmatically.

More updates

Enhancements:

• Audiences: Updated the design of the audience list page.
• Management API:
  • Added the includeReferences query parameter to the List customer's loyalty transactions endpoint. When set to true, the endpoint includes the UUIDs of addition transactions referenced by point deductions.
  • The Export customer's transaction logs endpoint now includes a remainingAmount column in exported CSV files, which shows the current unused balance for point addition transactions.
  • Added more blocks to the Create ruleset (V2) endpoint.
• Rule Builder: Improved the UI for the Attribute Selector.
• Integration API: The campaignEligibility object in the Update customer session response now includes ruleIndex and rulesetId in rule failure details. This makes it easier to pinpoint the exact rule and ruleset version that caused an eligibility condition or effect to fail.
• Rewards:
  • Added support for unlocking rewards using points from a shared loyalty card via the Unlock a reward endpoint.
  • Reward-related API effects and ruleFailureReasons now include rewardIntegrationId alongside rewardId, making it possible to trace the exact reward instance that triggered an effect or caused an evaluation failure.
• Best prior price: Optimized price record logging for an item's price history. New price records are no longer created when the price, context, and metadata have not changed. This reduces unnecessary data volumes and improves performance for best prior price calculation.

Bug fixes:

• Experiments: Fixed an issue that prevented keyboard navigation when setting a goal while creating an experiment.
• Webhooks: Fixed an issue that caused the page to crash when a parameter was deleted while creating or editing a webhook.
• Integration API: Fixed a bug in the List customer data endpoint where the state for used coupons was incorrectly set to active in the response.