What's new

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March 2025

New endpoints for achievements

Integration API

• List customer's available achievements: Retrieves all the achievements available to a given customer and their progress in them.
• List customer's achievement history: Retrieves all progress history of a given customer in a given achievement.

Immediate downgrade for loyalty tiers

Loyalty programs

With the introduction of immediate downgrade, you now have two options for selecting when to downgrade customers to a lower loyalty tier:

• Immediate downgrade: The customer is downgraded to a tier that matches their current balance as soon as they don't have enough points to remain in their current tier.
• Scheduled downgrade: The customer remains in their current tier until the tier is reevaluated. They can either be downgraded to the tier that matches their balance or one tier lower.

Additionally, the downgrade methods have been renamed:

• Hard downgrade ⇨ Match current balance
• Soft downgrade ⇨ Go down one tier

Copy templates

Campaigns

You can now create a template by copying an existing template directly from the Templates page, saving you time in the creation process. All the rules, placeholders, budgets, coupons, and other settings from the existing template are copied over to the new template.

Monthly updates

Enhancements:

• Cart item filters: Application cart item filters can now be deleted if they are not referenced in campaigns.
• Rule Builder: The Add a free item effect can now return a reduced quantity of free items if the budget is insufficient.
• Catalogs: Improved the performance for updating a cart item catalog when using custom attributes as filters.
• Management API: An Invalid state is now displayed for Management API keys when the user profile that created the key is either disabled or deleted. Keys in this state cannot be used.
• Loyalty: Improved the performance of the loyalty points expiration process.

Bug fixes:

• Loyalty:
  • Fixed a bug where the main ledger was displayed incorrectly in the export loyalty tiers form.
  • Fixed a bug where the loyalty card generation window closed before the user could respond.
  • Fixed a bug where the Import loyalty points endpoint did not include a card identifier in its error message.
• Rule Engine: We now return the correct error message for pro-rata discounts applied to a group of items in which the total price is 0.
• Campaign Manager:
  • Fixed a UI bug where it was not possible to copy the rule name without reordering the entire rule.
  • Fixed a UI bug where coupon attributes in the Create a coupon code effect appeared only when the Coupons feature was enabled for the campaign.
  • Fixed a UI bug where it was not possible to enter decimal numbers in the Gift card value field when editing a gift card.
  • Fixed a bug where search fields did not return values when multiple options were selected.
• Achievements: Fixed a bug where a customer's achievements were not displayed when accessed from the Audiences page.
• Roles & permissions: Fixed an incorrectly rendered Enter security code window.
• Campaigns:
  • Fixed a bug where campaigns with bundle definitions belonging to different campaign evaluation groups did not stack when the base group was set to the stackable evaluation mode.
  • Fixed a bug where rule evaluation failed when loading attributes of the time type for an advocate's profile.
  • Fixed a bug where it was not possible to create a revision if the campaign did not have values defined for mandatory attributes.