6 docs tagged with "support"

Use the session page to troubleshoot why a discount failed to apply or why a customer didn't receive their expected loyalty points.

To grant access to the support portal, create a role from the Customer support template and assign it to your support agents.

The coupon page displays the configuration, limits, and usage history of a specific coupon code.

Use the support requests workflow to review, approve, or reject requests to award coupons, gift cards, or loyalty points.

The support portal is a workspace for support agents to troubleshoot promotion-related queries.

Use the customer profile page to investigate a specific customer's activity, troubleshoot failed coupons, view loyalty points and tiers, and issue coupons, gift cards, or loyalty points.