# Look up coupon details

> The coupon page displays the configuration, limits, and usage history of a specific coupon code. Use this page to verify if a coupon is valid and to troubleshoot why a customer's code was rejected.

> For the complete documentation index, see [llms.txt](https://docs.talon.one/llms.txt).

## Locate a coupon

1. On the **Global search** page, search for a coupon code under **Coupons**.
1. Select the coupon associated with the relevant Application.

## Verify coupon limits and state

Use the page to verify the coupon's status and limits:

- **Check the state:** Verify if the coupon is **Active**, **Inactive** - start date in
  the future, **Expired**, or **Limit reached**.
- **Check the limits:** Review the **Redemptions**, **Per-customer limit**, and **Discount
  limit** to confirm if the coupon is maxed out.
- **Check the recipient:** If the coupon is personal, verify that the **Customer
  integration ID** matches the customer trying to use it.

:::note
Admin users can click the **Batch ID** and **Campaign** links in the header to open them
in the Campaign Manager.
:::

## Track coupon usage

Use the **Overview** tab to investigate specific redemption attempts:

<StepsContainer>

### Check the coupon schedule

Ensure the coupon was valid at the time the customer tried to use it.

### Review coupon usage section

For a personal coupon, this automatically shows the recipient's sessions. To track a
universal coupon or gift card, search by the **Customer integration ID**.

All sessions where the customer tried to redeem the coupon appear. Each session card
displays:

- The session
  [state](/docs/dev/concepts/entities/customer-sessions.md#customer-session-states) and
  order value.
- Triggered [campaign effects](/docs/product/rules/effects/overview.md).
- The specific
  [coupon rejection reason](/docs/support/support-agents/customer-profiles.md#check-coupon-eligibility).
  For example, **Conditions not met**.

</StepsContainer>

## Find related sessions

Use the **Sessions** tab to find all sessions across your Application that include this
coupon code.

To locate a specific session, search by **Session integration ID**, **Customer integration
ID**, **Store ID**, or **Referral code**. To see the details of a session, click its
**Session integration ID**.

To return cart items of a session, click **Customer integration ID** to open **Customer
profile** page. See
[Return cart items](/docs/support/support-agents/customer-profiles.md#return-cart-items)
for more information.

## Award a coupon or a gift card

To award a coupon or a gift card, submit a support request for admin approval.

1. Click **Support actions** > **Award coupon or gift card**.
1. Enter a **Justification** for the request.
1. Select **Coupon** or **Gift card**.
1. For a gift card, enter a monetary **Value**.
1. Select an active **Campaign**.
1. Click **Create request**.

Admin users receive an email to approve or reject the request. After an admin user makes a
decision, you receive an email with the code to share with the customer.

## Related pages

- [Support portal overview](/docs/support/overview.md)
- [View customer profiles](/docs/support/support-agents/customer-profiles.md)
- [Diagnose customer sessions](/docs/support/support-agents/customer-sessions.md)