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Look up coupon details 

The coupon page displays the configuration, limits, and usage history of a specific coupon code. Use this page to verify if a coupon is valid and to troubleshoot why a customer's code was rejected.

Locate a coupon​

  1. On the Global search page, search for a coupon code under Coupons.
  2. Select the coupon associated with the relevant Application.

Verify coupon limits and state​

Use the page to verify the coupon's status and limits:

  • Check the state: Verify if the coupon is Active, Inactive - start date in the future, Expired, or Limit reached.
  • Check the limits: Review the Redemptions, Per-customer limit, and Discount limit to confirm if the coupon is maxed out.
  • Check the recipient: If the coupon is personal, verify that the Customer integration ID matches the customer trying to use it.
Note

Admin users can click the Batch ID and Campaign links in the header to open them in the Campaign Manager.

Track coupon usage​

Use the Overview tab to investigate specific redemption attempts:

1

Check the coupon schedule​

Ensure the coupon was valid at the time the customer tried to use it.

2

Review coupon usage section​

For a personal coupon, this automatically shows the recipient's sessions. To track a universal coupon or gift card, search by the Customer integration ID.

All sessions where the customer tried to redeem the coupon appear. Each session card displays:

Use the Sessions tab to find all sessions across your Application that include this coupon code.

To locate a specific session, search by Session integration ID, Customer integration ID, Store ID, or Referral code. To see the details of a session, click its Session integration ID.

To return cart items of a session, click Customer integration ID to open Customer profile page. See Return cart items for more information.

Award a coupon or a gift card​

To award a coupon or a gift card, submit a support request for admin approval.

  1. Click Support actions > Award coupon or gift card.
  2. Enter a Justification for the request.
  3. Select Coupon or Gift card.
  4. For a gift card, enter a monetary Value.
  5. Select an active Campaign.
  6. Click Create request.

Admin users receive an email to approve or reject the request. After an admin user makes a decision, you receive an email with the code to share with the customer.

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