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Rules

The Rule Builder allows you to create rules that define the logic of your campaign. You can create as many rules as you wish in the same campaign. They are evaluated as long as the campaign is active.

Rule types

Rule typeDescriptionFeatures
Promotion ruleThe standard type of rules to create promotions. See our examples. They are triggered on session and customer profile events.Create the promotion logic by setting:
Strikethrough ruleA specific type of rules for labeling and strikethrough pricing campaigns.Select the items to target by:

Conditions

Conditions are only available for promotion rules. They represent the criteria to trigger a given effect, following the logic WHEN <this happens> THEN <do this>. They are always specific to your promotional use case.

Conditions can rely on:

  • Internal data generated by Talon.One, such as a coupon code to be validated.
  • External data provided by your ecommerce website or any other tool in your business; for example, cart information.

For example, you can set a certain number of items in the customer's cart as a condition to obtain a free item.

You can stack different conditions on the same rule.

See the available conditions.

Effects

  • In promotion rules, your effects define what happens when all or some of the rule conditions are validated. For example, you can set as an effect a discount on the session total or the appearance of a notification.

  • In strikethrough rules, your effects display the desired information on given items according to the cart item filters you selected.

Effects can generate data that is stored inside Talon.One or that you can send to other tools in your business such as a generated coupon code to communicate to the customer.

You can set more than one effect on the same rule.

See the available effects.

The palette

The palette is an element of the interface of the Rule Builder that allows you to list and use the campaign's built-in or custom attributes and the campaign's cart item filters.

You can access the palette in the Rule Builder section of a given campaign when creating rules, cart item filters, and subledgers.

You can search in the palette for a specific attribute or cart item filter, or filter by:

  • Built-in attributes
  • Custom attributes
  • Cart item filter
note
  • Attributes related to Awarded giveaway in session and Loyalty program are only available if the corresponding features (giveaways and loyalty) are enabled.
  • Attributes related to Subledgers are only available if the loyalty feature is enabled and you have created at least one subledger.
  • Some effects, such as Add free item, allow you to select an attribute from the palette and also enter free text around it.

Filters

Filters allow you to sort cart items in different ways, create item bundles and operate on the values of item lists. You can then use their outcome in your conditions and effects to create different types of discounts, product bundles and selective rewards.

You can filter on characteristics of the cart items such as quantity, price, size or any other relevant information.