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Manage rewards Closed beta

Edit or delete existing rewards from the Rewards page.

Edit reward settings​

To edit a reward's settings:

  1. On the leftmost menu, click Incentives > Rewards.
  2. Click the name of the reward you want to edit.
  3. Click the Settings tab.

You can edit the following:

  • Basic info: Name and Description. You can't edit the API Name after you create the reward.
  • Reward details: Optional Display name, Display description, and Related data, returned to customers through the rewards catalog, sessions, and inventory.
  • Active: Whether customers can see and unlock the reward.
  • Connected Application: The Application the reward is available in. You can't edit this after you create the reward.

Click Save changes to apply your edits.

Copy a reward​

You can copy a reward within the same Application or to another one. The copy includes the original reward's Points required, eligibility rules, reward rules, and reward details.

Copying a reward is useful, for example, for recreating a reward from your sandbox Application in your live Application after you have tested the reward.

To copy a reward:

  1. On the leftmost menu, click Incentives > Rewards.
  2. Click the Copy icon next to the reward you want to copy.
  3. In the Copy reward page, edit the reward's basic information:

    • The Name of the reward in the destination Application.

    • The API name of the reward for integration purposes. The API name must be unique, and cannot be edited after you copy the reward.

    • The Description of what the reward does.

    • In Connected Applications, select the Application where the reward is available.

      Note

      The loyalty program connected to the destination Application must have the same subledger settings as the loyalty program connected to the original Application.

    • If any custom attributes, webhooks, custom effects, or additional costs connected to the reward are missing from the destination Application, connect them to the Application to proceed.

  4. Click Copy reward.

By default, the new reward is set to Inactive.

Delete a reward​

Note

Deleting a reward permanently removes it from the catalog. This action can't be undone. Customers who have already unlocked the reward can still use it.

To delete a reward:

  1. On the leftmost menu, click Incentives > Rewards.
  2. Click the name of the reward you want to delete.
  3. Click the Settings tab.
  4. Click Delete reward.
  5. Confirm the deletion.
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