Creating loyalty notifications

You can create notifications for each of your loyalty programs. When you create a notification, it is automatically activated.

To create a loyalty notification:

1. In Loyalty, select the loyalty program for which you want to create a notification.

2. On the left-side menu of the loyalty program, click Notifications.

3. Click Create Notification.

4. In the Create Notification drawer, select the type of notification to create. Some of the types are nested.

5. In Notification name, type a name for the notification.

6. For Added/deducted points only:

   In the Notification sources section, specify which sources should trigger a notification:

   • All: Notify when loyalty points are added or deducted from all sources.
   • Campaign Manager: Notify only when points are manually added or manually deducted in the customer profile.
   • Management API: Notify only when one of the following endpoints is called:
     • Add points to customer profile
     • Deduct points from customer profile
   • Rule Engine: Notify only when points are added or deducted as the result of a reward effect.

7. For Expiring points and Upcoming tier downgrade only:

   In the Schedule section, specify how long before these events you want to trigger alerts:

   • Amount: Number of days or weeks.
   • Period: Days or weeks.

8. In the Request section, specify the details of the webhook request:

   • Verb indicates the HTTP request method: POST.
   • In URL, type the URL where you want to receive notifications.
   • (Optional) In Header, type a custom header that describes the request.
     • (Optional) Click Add header for each additional header value required by the receiving party, and enter the corresponding headers.

9. In the Payload preview section, review the request payload. See the notification schemas.

10. If the Payload size section is available, choose how much data a single request delivers.

    note

    If you plan to send more than 10000 requests per hour, the One object per request option is not recommended, as it may significantly impact performance. For more information, contact your Customer Success Manager.

11. (Optional) To validate the URL and headers you entered by sending a test request, click Test Notification.

12. Click Create Notification.

The notification is created, and it is activated by default.

Related pages

• Loyalty notifications
• Application notifications