Creating loyalty notifications

You can create notifications for each of your loyalty programs. When you create a notification, it is automatically activated.

To create a loyalty notification:

1. In Loyalty, select the loyalty program for which you want to create a notification.

2. On the left-side menu of the loyalty program, click Notifications.

3. Click Create Notification.

4. In the Create Notification drawer, select the type of notification to create.

   tip

   Tier upgrade, Tier downgrade, and Upcoming tier downgrade are nested inside Tier-related changes.

5. In Notification name, type a name for the notification.

6. For Added/deducted points only:

   In the Notification sources section, specify which sources should trigger a notification:

   • All: Notify when loyalty points are added or deducted from all sources.
   • Campaign Manager: Notify only when points are manually added or manually deducted in the customer profile.
   • Management API: Notify only when one of the following endpoints is called:
     • Add points in loyalty program for given customer
     • Deduct points in loyalty program for given customer
   • Rule Engine: Notify only when points are added or deducted as the result of a reward effect.

7. For Expiring points and Upcoming tier downgrade only:

   In the Schedule section, specify how long before these events you want to trigger alerts:

   • Amount: Number of days or weeks.
   • Period: Days or weeks.
   note

   On the scheduled trigger day, requests are sent at 00:00 hours UTC.

8. For Pending points only:

   note

   These notifications are sent daily at 00:00 hours UTC only when there are loyalty points becoming active in the following 24 hours. You cannot change this schedule.

9. In the Request section, specify the details of the webhook request:

   • Verb indicates the HTTP request method: POST.
   • In URL, type the URL where you want to receive notifications.
   • (Optional) In Header, type a custom header that describes the request.
     • (Optional) Click Add header for each additional header value required by the receiving party, and enter the corresponding headers.

10. In the Payload preview section:

    • If the Batching option is available, choose whether you want to leave it enabled or disable it.
    • Review the request payload. See the notification schemas.

11. (Optional) To validate the URL and headers you entered by sending a test request, click Test Notification.

12. Click Create Notification.

The notification is created, and it is activated by default.

Related pages

• Loyalty notifications
• Application notifications