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Managing audiences

You can manage your audience members and delete an audience created in Talon.One via the Campaign Manager or via the Integration API.

tip

Using the Integration API can be useful to sync your data warehouse with Talon.One.

Feature access
Only admins have access to this feature.

Editing an audience​

You can modify some characteristics of an audience via the Campaign Manager after it was created, such as update its name and description.

tip

You can also add members to or remove them from an audience using the Update audience effect in your rules. Importing a CSV file with audience members does not trigger the Update audience effect.

To edit an audience:

  1. On the leftmost menu, click Audiences.

  2. Next to the audience you want to edit, click .

    tip

    You can also click Edit Audience at the top-right of the audience page.

  3. Edit the required details, such as name and description.

  4. Click Save.

Managing audience members​

You can export a list of audience members or upload a new list of members at any time.

  1. On the leftmost menu, click Audiences.

  2. Next to the audience whose members you want to manage, click .

  3. In Manage members:

    • To export a list of audience members, click Export Members.

    • To upload a new list of audience members, click Upload a CSV File.

      important

      Uploading a new list of members overrides the current list. If the audience is used in an active campaign, updating the list of members also impacts the campaign.

  4. Click Save.

Deleting an audience​

You can delete an audience via the Campaign Manager if it is not referenced by the rules of any campaign.

To delete an audience:

  1. On the leftmost menu, click Audiences.
  2. Next to the audience you want to delete, click .
  3. In the confirmation pop-up that appears, click Delete Audience.
tip

You can also delete an audience using the Delete audience button while editing.

note

You cannot delete audiences created by a third-party platform (marked with CDP) via the Campaign Manager. Remove the audience in your third-party platform and wait for the audience sync to remove it from Talon.One.