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Displaying events

An event represents a single occurrence of an individual customer action. Each customer session contains one or more events.

An example of event can be someone updating their cart's content or signing up for a newsletter.

Event types

There are different types of events:

Each event is related to a state:

States and events

See Customer session states.

Event name
(Rule Builder event type)
Trigger criteria for the eventTriggered by
(Customer Session Creation)
A new session integration ID is sent to Talon.One so a new session is created. The state property becomes either open or closed.

Example: The customer creates a cart.
Update customer session
(Customer Session Update)
An open session was updated. The state property remains open.

Example: The customer adds an item to the cart.
Update customer session
(Customer Session Closing)
An open session was closed. The state property becomes closed.

Example: The customer completes the payment step.
Update customer session
talon_session_cancelledAn open session was cancelled. The state property becomes cancelled.

Example: The customer leaves before checkout.
Update customer session
talon_session_revokedA closed session was cancelled. The state property becomes cancelled.

Example: The customer requests a refund.
Update customer session
talon_session_partially_returnedA closed session had some items returned. The state property becomes partially_returned.

Example: The customer returns some of the items and expects the corresponding refund.
Return cart items
talon_session_reopenedA closed session was reopened. The state property becomes open.

Example: The closed order has to be modified after payment was processed.
Reopen customer session
(Customer Profile Registration)
A new customer integration ID is sent to Talon.One.Update customer profile with runRuleEngine=true
(Customer Profile Update)
An existing customer profile was modified.Update customer profile with runRuleEngine=true

Listing events

To list the events of an Application:

  1. Open the Application of your choice.
  2. On the left-side menu, click Events.

It contains the following information:

TimeDate and time when the event happened in the time zone of the Application.
EventEvent type.
Customer IDUnique identifier of the customer profile associated to the event. It can be used for integration purposes. It is the same across all Applications.
Session IDUnique identifier of the customer session where the event happened. It can be used for integration purposes. It is unique for each Application.
EffectsNumber of effects triggered for the event. Click the link to display the details of each effect. See API effects.