# Integration Hub

> The Integration Hub provides integrations for specific use cases, for example, issuing a coupon when a customer reaches a new loyalty tier.

> For the complete documentation index, see [llms.txt](https://docs.talon.one/llms.txt).

These integrations are designed to be simple to set up and use, without needing to write
any code.

To access the Integration Hub, open <Account className="icon"/> > **Integrations** >
**Generic integrations**.

## Integrations, instances, and flows

In the context of the Integration Hub, the following terms are used:

- An **integration** is a workflow template including the logic, inputs, and connections
  for a specific task.
- An **instance** is a deployment of an integration running with a specific set of
  configuration values and a custom name. An integration can have multiple instances.
- A **flow** is the sequence of actions and conditions that an instance executes when
  triggered. An instance can have multiple flows, for example, one for sending loyalty data,
  and another for sending audience data. Flows are internal to the instance and cannot be
  modified or configured, but you can view the flow details on the [status
  page](#integration-hub-status).

While integrations and flows are preset, you can create, name, and configure instances.

:::note Versioning
Updates to an integration are released as new versions, while previous versions remain
available for use.

When you create a new instance, it uses the latest version and stays on that version even
if newer ones are released. You can manually update individual instances to benefit from
improvements and new features.
:::

## Integration Hub status

The Integration Hub status page shows the status of your instances and the events sent to
them. Use it to check that your integrations are running as expected and to collect
details for troubleshooting.

To open it, click <Account className="icon"/> > **Integrations** > **Integration Hub
Status**.

### View integrations

The **Integrations** tab lists your instances with their current status.

The list is organized by [flows](#integrations-instances-and-flows). If you are using one
integration with six instances, and each instance has two flows internally, the list
contains 12 entries.

Each flow has a unique ID. Click an entry in the **Flow ID** column to view the details of
the flow. Use the **Copy** button to copy the details and share them with Talon.One
support, if necessary.

### Monitor events

The **Events** tab lists the events sent to your instances, with the event type, the
instance name, and the event status.

For example, if you created an instance of the **Trigger Rule Engine: Tier upgrade**
integration, the tab contains an entry for each `LoyaltyTierUpgrade` event sent to that
instance.

Each event has a unique ID. Click an entry in the **Event ID** column to view the details
of the event. Use the **Copy** button to copy the details and share them with Talon.One
support, if necessary.

## Available integrations

See [Available Integration Hub
integrations](/docs/dev/integration-hub/available-integrations.md).