Integration Hub
The Integration Hub provides integrations for specific use cases, for example, issuing a coupon when a customer reaches a new loyalty tier.
These integrations are designed to be simple to set up and use, without needing to write any code.
To access the Integration Hub, open > Integrations > Generic integrations.
Integrations, instances, and flows
In the context of the Integration Hub, the following terms are used:
- An integration is a workflow template including the logic, inputs, and connections for a specific task.
- An instance is a deployment of an integration running with a specific set of configuration values and a custom name. An integration can have multiple instances.
- A flow is the sequence of actions and conditions that an instance executes when triggered. An instance can have multiple flows, for example, one for sending loyalty data, and another for sending audience data. Flows are internal to the instance and cannot be modified or configured, but you can view the flow details on the status page.
While integrations and flows are preset, you can create, name, and configure instances.
Updates to an integration are released as new versions, while previous versions remain available for use.
When you create a new instance, it uses the latest version and stays on that version even if newer ones are released. You can manually update individual instances to benefit from improvements and new features.
Integration Hub status
The Integration Hub status page shows the status of your instances and the events sent to them. Use it to check that your integrations are running as expected and to collect details for troubleshooting.
To open it, click > Integrations > Integration Hub Status.
View integrations
The Integrations tab lists your instances with their current status.
The list is organized by flows. If you are using one integration with six instances, and each instance has two flows internally, the list contains 12 entries.
Each flow has a unique ID. Click an entry in the Flow ID column to view the details of the flow. Use the Copy button to copy the details and share them with Talon.One support, if necessary.
Monitor events
The Events tab lists the events sent to your instances, with the event type, the instance name, and the event status.
For example, if you created an instance of the Trigger Rule Engine: Tier upgrade
integration, the tab contains an entry for each LoyaltyTierUpgrade event sent to that
instance.
Each event has a unique ID. Click an entry in the Event ID column to view the details of the event. Use the Copy button to copy the details and share them with Talon.One support, if necessary.